hi, i'm joanne !

product designer by day
kdrama enthusiast by night

as a pisces, i love channeling empathy to design meaningful experiences!

ribbon

— professional work ✿ contact me for my full portfolio!

paypal partner

Designing for PayPal Partners

Partner Portal empowers partner merchants to manage and grow their business through a self-serve experience.

Worked collaboratively alongside a cross-functional team of product, research, engineering, and content to help drive the design of this portal from start to launch.

paypal partner

Streamlining Account Management

Streamlined the management experience for merchants by allowing them to link their various accounts and have a consolidated view to manage their business holistically.

Delivered the end-to-end design and pushed the team to rethink account management for merchants as a whole.

paypal partner

Designing for PayPal Vault

Vault migration enables merchants to seamlessly import their customer information over from a different payment processor in a self-serve way, with no interruption to their business.

Led the design of this self-serve experience that reduced the time it takes to import data from several weeks to days.

paypal partner

Rethinking Account Upgrade

Re-designed the currently fragmented experience that allows personal account holders to obtain business capabilities by “adding on” a business account.

Designed and tested an account switcher concept for switching between the account types seamlessly.

Designing for PayPal Partners

Partner Portal empowers partner merchants to manage and grow their business through a self-serve experience.

Streamlining Account Management

Streamlined the management experience for merchants by allowing them to link their various accounts and have a consolidated view to manage their business holistically.

Designing for PayPal Vault

Vault migration enables merchants to seamlessly import their customer information over from a different payment processor in a self-serve way, with no interruption to their business.

Rethinking Account Upgrade

Re-designed the currently fragmented experience that allows personal account holders to obtain business capabilities by “adding on” a business account.

— just for fun (੭˃ᴗ˂)੭⋆˚⟡˖ ࣪

Designing for Web3

Led the creative direction and delivered brand collateral for a web3 project. Designed the website and end-to-end minting experience for a sold-out NFT project.

playerx

fog SF

fog is a San Francisco-based supper club. Contributed to the designs for this collaborative passion project of friends who believe the best meals are had in a home.

fog sf